Terms of service

Welcome to Aureli Flowers.

These Terms of Service (“Terms”) govern your use of our website and your purchase of products from Aureli Flowers. By accessing our website, browsing our store, or placing an order, you agree to these Terms.

Please read them carefully before using our website or purchasing from us.

1. About Aureli Flowers

Aureli Flowers offers handmade crochet flowers, bouquets, gift arrangements, hampers, and related gifting products.

Because many of our products are handmade, slight variations in color, stitching, shape, flower placement, dimensions, and finishing may occur. These variations are part of the handmade nature of our products and are not generally considered defects.

2. Online Store Terms

By using this website, you confirm that you are legally permitted to enter into a purchase agreement in your jurisdiction.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You must not transmit viruses, malicious code, or other material intended to damage or interfere with the website or its users.

We reserve the right to refuse service where reasonably necessary.

3. Product Information

We make reasonable efforts to display product descriptions, photographs, dimensions, colors, and other information as accurately as possible.

However:

  • Colors may appear differently depending on lighting, photography, and screen settings.
  • Handmade products may have minor variations.
  • Measurements may vary slightly because products are handcrafted.
  • Packaging and minor design details may occasionally change while maintaining the overall style and quality of the product.

We may update product information at any time without prior notice.

4. Pricing

All prices are displayed in the currency shown on the website or at checkout.

Prices may change without notice.

The price applicable to your order is the price displayed at checkout when your order is placed, subject to any correction required for an obvious pricing or technical error.

Shipping charges, taxes, customs duties, import fees, or other charges may apply depending on your delivery location.

5. Orders

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product unavailability
  • Incorrect pricing
  • Suspected fraudulent activity
  • Payment issues
  • Shipping restrictions
  • Incorrect or incomplete customer information
  • Orders that cannot reasonably be fulfilled

If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

6. Payment

Payment must be completed using one of the payment methods offered at checkout.

By providing payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed by third-party payment providers. Their separate terms, security policies, and privacy practices may also apply.

Aureli Flowers does not control the processing times of banks, card issuers, or third-party payment providers.

7. Handmade and Made-to-Order Products

Certain Aureli Flowers products may be handmade after an order is placed or may require additional preparation before dispatch.

Estimated preparation times may be displayed on the relevant product page or communicated to the customer.

Because these products involve handmade craftsmanship, exact duplication of every stitch, petal, placement, or color tone may not always be possible.

8. Custom and Personalized Orders

We may offer customization options including flower colors, bouquet designs, sizes, gift messages, or other personalized elements.

Customers are responsible for ensuring that all customization instructions are correct before submitting an order.

Once production of a customized or personalized product has begun, changes or cancellations may not be possible.

Customized and personalized products may also be subject to different return conditions as explained in our Return & Refund Policy.

9. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Estimated delivery dates are not guaranteed unless explicitly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Courier delays
  • Customs clearance
  • Weather conditions
  • Public holidays
  • Incorrect addresses
  • High-volume periods
  • Local delivery disruptions

Customers are responsible for providing complete and accurate shipping information.

10. International Orders

International orders may be subject to customs duties, VAT, import taxes, brokerage charges, or other government fees.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

Aureli Flowers does not control customs authorities or the amount of duties or taxes imposed by another country.

11. Returns and Refunds

Returns, exchanges, cancellations, damaged items, and refunds are governed by our Return & Refund Policy.

Please review that policy before placing an order.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.

12. Gift Orders

Customers may purchase products for delivery directly to another recipient.

You are responsible for providing accurate recipient information.

Where gift messages are offered, we reserve the right not to include content that is unlawful, abusive, threatening, discriminatory, or otherwise inappropriate.

13. Promotions and Discount Codes

Discount codes and promotional offers may:

  • Have expiry dates
  • Apply only to selected products
  • Require minimum purchase amounts
  • Be limited to one use per customer
  • Be unavailable with other discounts

Unless explicitly stated otherwise, promotional offers cannot be applied retroactively to previous purchases.

We may modify or end promotions at any time.

14. Intellectual Property

All content appearing on the Aureli Flowers website, including:

  • Brand names
  • Logos
  • Product photography
  • Graphics
  • Product descriptions
  • Designs
  • Website content
  • Promotional materials

is owned by Aureli Flowers or used with permission unless otherwise stated.

You may not copy, reproduce, distribute, modify, commercially exploit, or use our intellectual property without prior written permission.

15. User Content and Reviews

If you submit reviews, photographs, testimonials, feedback, or other content to Aureli Flowers, you confirm that you have the right to provide that content.

You must not submit content that is:

  • False or misleading
  • Unlawful
  • Defamatory
  • Abusive
  • Infringing on another person's rights
  • Malicious or harmful

Where permitted by law, you grant Aureli Flowers permission to use content voluntarily submitted to us for purposes such as displaying reviews or promoting our products.

16. Third-Party Services

Our website may use or link to third-party services, including:

  • Shopify
  • Payment providers
  • Shipping carriers
  • Analytics platforms
  • Social media platforms
  • Tracking services

These third parties operate independently and may have their own terms and privacy policies.

Aureli Flowers is not responsible for the operation or content of third-party websites or services beyond what is required by applicable law.

17. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted or error-free access.

We may temporarily suspend or modify parts of the website for maintenance, updates, security, or other operational reasons.

18. Prohibited Uses

You may not use our website:

  • For unlawful purposes
  • To violate intellectual property rights
  • To submit false or misleading information
  • To distribute malware or harmful code
  • To interfere with website security
  • To attempt unauthorized access to systems or customer information
  • To scrape or reproduce website content for unauthorized commercial use
  • To engage in fraudulent transactions

We may restrict access where misuse is detected.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Aureli Flowers will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion would be prohibited by law.

20. Indemnification

To the extent permitted by law, you agree to indemnify and hold Aureli Flowers harmless from claims, losses, or expenses arising from your unlawful misuse of the website, violation of these Terms, or infringement of another party's rights.

21. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that certain information may be processed by Shopify and other service providers necessary to operate the store, process payments, deliver orders, and provide customer support.

22. Changes to These Terms

We may update these Terms periodically.

The latest version will always be available on this page.

Changes become effective when published unless otherwise required by applicable law.

Continued use of the website after changes are published constitutes acceptance of the updated Terms where legally permitted.

23. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

24. Governing Law

These Terms are governed by the laws applicable to Aureli Flowers and its business operations, subject to any mandatory consumer protection rights that apply in the customer's jurisdiction.

25. Contact Us

If you have questions about these Terms of Service, please contact us through our Contact Us page.

We’ll be happy to assist you.

Aureli Flowers
Handmade flowers, created to be gifted, kept and remembered.