Shipping policy

At Aureli Flowers, every order is prepared with care so your handmade pieces arrive beautifully and safely.

Order Processing

Our crochet flowers and gifts are handmade, and some items may require additional preparation before dispatch.

The estimated processing time for each product will be shown on the product page or communicated after your order is placed.

Processing time is separate from shipping/transit time.

Shipping & Delivery

Shipping options and estimated delivery times are displayed at checkout based on your delivery location.

Delivery estimates are provided by the shipping carrier and may occasionally be affected by factors outside our control, including:

  • Customs clearance
  • Weather conditions
  • Public holidays
  • Carrier delays
  • High-volume festive periods
  • Incorrect or incomplete delivery information

We recommend ordering in advance when purchasing for a birthday, anniversary, wedding, or other special occasion.

Order Tracking

Once your order has been dispatched, tracking information will be provided by email or through the contact information supplied during checkout.

Please allow some time for tracking information to become active after shipment.

International Shipping

Aureli Flowers may ship to selected international destinations.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their destination country unless otherwise stated during checkout.

These charges are determined by local authorities and are not controlled by Aureli Flowers.

Customs clearance may occasionally cause additional delivery delays.

Incorrect Shipping Address

Please carefully check your delivery address before placing your order.

If you notice an error, contact us as soon as possible. We will do our best to update the address before dispatch.

Once an order has been shipped, we may not be able to change the delivery address.

Aureli Flowers is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

Delayed Shipments

Occasional carrier or customs delays can occur.

If your order has not arrived within the expected delivery window, please contact us with your order number and we will assist you in checking the shipment status.

Lost or Damaged Packages

If your parcel appears to be lost in transit or arrives damaged, please contact us as soon as possible.

For damaged deliveries, we may request photographs of:

  • The outer packaging
  • The shipping label
  • The damaged product

This helps us investigate the issue and determine the appropriate solution.

Refused or Unclaimed Deliveries

Customers are responsible for accepting delivery and providing any information required by the courier or customs authority.

Packages returned because they were refused, unclaimed, or could not be delivered may be subject to additional shipping charges if reshipment is requested.

Handmade & Custom Orders

Certain handmade, personalized, or custom-designed products may require additional preparation time.

Where applicable, the expected dispatch timeline will be communicated before or after the order is placed.

Questions About Your Delivery

If you need assistance with your shipment, please contact us through our Contact Us page and include your order number.

We’ll be happy to help.

Aureli Flowers
Handmade flowers, created to be gifted, kept and remembered.