Are Aureli Flowers handmade?
Yes. Our crochet flowers and arrangements are handcrafted with attention to stitching, texture and finishing. Because they are handmade, small variations make every piece slightly unique.
How long will my crochet flowers last?
With proper care, crochet flowers can be enjoyed for years. Unlike fresh flowers, they do not wilt or require water.
How long does order preparation take?
Preparation time depends on the product and order volume. Any applicable processing time is separate from shipping time and will be communicated on the product page or after your order is placed.
Can I customize the colors or bouquet?
Selected designs may be customizable. Contact us before ordering with the colors, flowers or occasion you have in mind, and we’ll let you know what is possible.
Can I add a gift message?
Yes, where available. You can provide your message during checkout or contact us with your order number.
Can I send the gift directly to someone?
Absolutely. Enter the recipient’s delivery address at checkout and we’ll prepare the order as a gift.
How will my order be packaged?
Each order is carefully packed to help protect the handmade flowers during transit. Gift arrangements are presented in packaging appropriate to the product.
Do you ship internationally?
We may ship to selected international destinations. Available destinations, shipping charges and delivery options are shown at checkout.
Will I receive tracking information?
Yes. Once your order has been dispatched, tracking information will be provided when available.
Can I return an order?
Eligible items may be returned according to our Return & Refund Policy. Customized and personalized items may not normally be returnable unless damaged, defective or incorrect.
What if my order arrives damaged?
Contact us as soon as possible with your order number and clear photos of the product, packaging and shipping label. We’ll review the issue and help with an appropriate solution.
How do I care for my crochet flowers?
Keep them dry, avoid prolonged direct sunlight and remove dust gently using a soft brush or low-pressure air. See our Care Guide for full instructions.